Frequently Asked Questions

We offer a variety of health insurance options, including Marketplace, Medicaid, and Medicare plans. No matter your stage of life or financial situation, we have a plan to meet your healthcare needs.

Choosing the right health plan depends on your unique needs, budget, and eligibility. To explore your options, consider factors like the type of coverage you need (Marketplace, Medicare, or Medicaid), available benefits, and provider networks. You can learn more by visiting our plan websites or contacting the appropriate Member Services team for general information. While they can’t choose a plan for you, they can provide details to help you make an informed decision.

We're more than a health insurance provider—we're a partner in your well-being. With over $7.5 million reinvested into Arizona communities across the entire state, we support programs addressing housing, food insecurity, and other needs.

Marketplace insurance is designed for individuals and families who do not have employer-sponsored coverage. Eligibility is based on your household size, income, and other factors. It’s a great option for self-employed individuals or those between jobs.

Marketplace plans offer comprehensive coverage, including preventive care, prescription drug benefits, laboratory services, physical therapy, occupational therapy, and speech therapy, mental health support, and more. We also provide additional perks like rewards for healthy living!

Getting covered is easier than you think. You can enroll in a Marketplace plan during the annual Open Enrollment Period or if you qualify for a Special Enrollment Period due to a major life event, like getting married or changing jobs. Open Enrollment runs from November 1 to January 15—sign up by December 15 for coverage starting January 1, 2026, or enroll between December 16 and January 15 for coverage starting February 1, 2026. Have questions? We’re here to help make the process simple and hassle-free.

Medicaid is a government-sponsored health insurance program for low-income children, adults, seniors, and people with disabilities. Arizona Health Care Cost Containment System (AHCCCS) has the exclusive authority to enroll members. Eligibility depends on factors like income, household size, and health needs.

Our Medicaid plans are available statewide, providing coverage to all Arizonans, whether you live in rural communities, metro areas, or within our Tribal communities.

Visit our Medicaid Enrollment and Renewal webpage to find resources and support information about Arizona Medicaid enrollment. Enrollment & Renewal | Arizona Complete Health

Medicare is a federal health insurance program for people aged 65 or older and certain younger individuals with disabilities. If you’re unsure about eligibility, we can help you find out.

You have the freedom to choose the Medicare coverage that best fits your needs. Your two main options are Original Medicare or Medicare Advantage (Part C), which includes additional benefits. To learn more about Medicare basics and what’s included, visit Medicare Basics | Wellcare. 

You have specific times when you can enroll in a Medicare Advantage or Medicare Prescription Drug Plan, or make changes to your coverage. These are known as enrollment periods, and they help ensure you get the coverage that works best for you. Learn more about which enrollment period may be best for you at When to Enroll | Wellcare.

We know how important it is to support your family in finding the right healthcare coverage. Our Member Services team is here to help, but to provide the best assistance, we’ll need to know which type of plan your loved one is exploring—Marketplace, Medicare, or Medicaid. Once we have that information, we can guide you through the available options and next steps.

Absolutely! Our licensed agents and Member Services team are here to walk you through the process, whether you're exploring plans, understanding covered services, or looking for doctors in your network. Just let us know which type of coverage you're interested in, and we’ll be happy to help.

You can call the Member Services number listed under each plan. We’re here to answer your questions and help you make informed decisions.

For Medicaid enrollment questions:
Arizona Health Care Cost Containment System (AHCCCS): 1-855-432-7587  (Health-E-Arizona)