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Provider Resources

Arizona Complete Health provides the tools and support you need to deliver the best quality of care. Please view our listing on the left, or below, that covers forms, guidelines, helpful links, and training.

Choosing Wisely

Arizona Complete Health is pleased to introduce the Choosing Wisely initiative. The American Board of Internal Medicine (ABIM) Foundation encourages practitioners and patients to "Choose Wisely." This initiative seeks to advance a national dialogue on avoiding unnecessary medical tests, treatments and procedures.

Please visit choosingwisely.org to download informational resources for your patients and clinicians to promote shared-decision making.

Additional Info

Schools and Behavioral Health Providers: The Benefits of Partnership

Children spend much of their day at school and what takes place within the school community has a tremendous impact on children. Ensuring a safe and healthy school environment is critical to student success. That healthy environment includes providing our schools with the tools and supports they need to address mental health issues, behavioral health needs and substance use concerns. Arizona is home to many outstanding providers that already support schools and students with behavioral health care services.

The Youth Engagement Specialist (YES) Program

The Youth Engagement Specialist (YES) program serves children in elementary, middle, and high schools throughout central and southern Arizona. Arizona Complete Health-Complete Care Plan funds the YES program through Mental Health Block Grant dollars

Parents, teachers, and school staff can make referrals to the YES program by identifying qualifying students. An eligible student would be identified as needing behavioral health services to better function in school and in their community.

Arizona Complete Health-Complete Care Plan currently funds the following providers to deliver behavioral health YES program services in schools:

These providers work in over two hundred schools throughout Arizona in Tucson, Casa Grande, Eloy, Sells, Yuma, Maricopa City, Douglas, and Sierra Vista. 

Children’s Behavioral Health Services Fund (CBHSF)

When a child is referred to a behavioral health provider from a school they may be eligible for a special allocation of one-time state funding.  Schools can refer students for counseling for anxiety, depression, social isolation, stress, behavioral issues, or any other mental health services. If the child is underinsured or uninsured families will not receive a bill for these services; they are covered by the state appropriated Children’s Behavioral Health Services Fund.

Behavioral health services under this funding are provided to students by participating health care providers contracted with the three Regional Behavioral Health Authorities (RBHAs), Mercy Care (in Central Arizona), Arizona Complete Health-Complete Care Plan (in Southern Arizona), and Care1st Health Plan Arizona (in Northern Arizona). 

Arizona Complete Health-Complete Care Plan CBHSF Providers

For more information

If a school, school district, or behavioral health provider would like more information on obtaining a behavioral health partnership in their community or if there are any questions about the CBHSF fund, please contact us.

You can also visit AHCCCS to find out more about Accessing Behavioral Services in Schools.

Arizona Health Care Cost Containment System is collaborating with Health Current for Arizona’s Health Information Exchange (HIE). The HIE connects electronic health record systems of providers, allowing the exchange of patient information.

Arizona Complete Health-Complete Care plan is requesting our providers to participate in this initiative and become part of the HIE.

What are the benefits for providers to participate in the HIE?

  • Provides real-time access to critical patient data during the COVID-19 pandemic
  • Improves coordination of care and transitions of care
  • Saves time be eliminating calls anf axes to other providers
  • Reduces costs and improves health outcomes
  • Helps avoid costly mistakes and improves patient safety

Health Current HIE Services

Alerts

Notifications sent to designated clinicians or individuals based upon patient panel. A patient panel is a practice or payer provided list of patients members they wish to track. Alerts include:

  • Inpatient Alerts
  • Emergency Department Alerts
  • Ambulatory Alerts
  • Patient Centered Date Home Alerts
  • Clinical Results Alerts
  • COVID-19 Alerts

Direct Email

Secure email accounts that provide the means for registered users to exchange patient protected health information with other DirectTrust-certified email accounts. Direct Email is often used to receive Alerts.

Portal

Secure web-based access that allows selected patient data to be viewed online.

PMP Data

Access to Arizona’s controlled substance prescription monitoring program (PMP) database is available through the HIE Portal.

Data Exchange

Electronic interfaces between patient tracking systems and the HIE. Exchanges include Unidirectional and Bidirectional.

Clinical Summary

A comprehensive Continuity of Care Document containing up to 90 days of the patient’s most recent clinical and encounter information.

 

HIE Onboarding Program

Through funding available from the Arizona Health Care Cost Containment System (AHCCCS), Health Current offers the HIE Onboarding Program to support the participation of eligible AHCCCS hospitals and providers in statewide health information exchange (HIE). 

The program provides an administrative offset in recognition of the costs the eligible HIE participant has incurred to complete bidirectional HIE connectivity.  Due to limited funding, this program is available on a first come, first served basis.

The financial payments are as followed:

  • Community Provider (1-25 providers)  - $5,000
  • Community Provider (26+ providers) - $10,000
  • FQHC, FQHC Look-Alike & RHC - $10,000
  • Hospital $20,000

For more information on Health Current HIE Services, visit www.healthcurrent.org

AAC evaluations and devices are covered services when determined medically necessary. For assistance locating a specialty provider for these evaluations and services, please contact member or provider services at 1-888-788-4408 (TTY/TDD 711).

Helpful Links

National Programs

Arizona Programs

Smoking Cessation Policy