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Medicaid Provider Claim Disputes

The provider claim dispute process affords providers the opportunity to challenge a decision by Arizona Complete Health that impacts the provider related to:

  • Payment or nonpayment of a claim;
  • The recoupment of payment on a claim;

Many times, disagreements can be resolved through an informal process. Providers are encouraged to try and resolve issues informally before initiating the formal provider claim dispute process. However, providers should be aware that a formal provider claim dispute must be initiated within the following timeframes:

  • For challenges relating to the payment, denial or recoupment of a claim, the later of the following:
    • 12 months after the date of delivery of the service;
    • 12 months after the date of eligibility posting; or
    • 60 days after the payment or denial of a timely claim submission, or the recoupment of payment.

It is important for providers to ensure the claim dispute is submitted in writing, contains all required information and is filed within the required timeframes. Failure to do so will result in the denial of the claim dispute. A notice of claim dispute must specify the statement of the factual and legal basis for the claim dispute and the relief requested. Claim disputes may be denied if the filing party has failed to provide a comprehensive factual or legal basis for the dispute.

A claim dispute may be submitted via our secure provider portal (preferred method) or by mail. A link to instructions for submitting via the portal is located below. Our address for submitting a claim dispute by mail is:

Arizona Complete Health
Attention:  Grievance and Appeals – Provider Claim Disputes
1850 W. Rio Salado Parkway, Suite 211
Tempe, AZ 85281

For additional information regarding the Provider Claim Dispute process please refer to the Provider Operations Manual.