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As of June 1, 2021, AzCH-Complete Care Plan Will No Longer List PCP Name on New and Replacement Medicaid Member ID Cards

Date: 05/25/21

We know it’s a challenge for the ID card to keep up with Primary Care Provider (PCP) changes and can create unnecessary confusion and work for you. As a result, effective June 1, 2021, Arizona Complete Health-Complete Care Plan (AzCH-Complete Care Plan) will no longer list the PCP name on new and replacement Medicaid ID cards.

We are not reissuing new member cards. As members request a new card or one is issued based on annual enrollment changes, the new card will not display a PCP. Therefore, regardless of whether or not there is a PCP Name on the member’s ID, we strongly encourage you to continue to use one of the options below to verify member eligibility and the assigned PCP.

Eligibility Verification options include:

  • Arizona Health Care Cost Containment System (AHCCCS) encourages verifications through a batch process (270/271)
    • Information on batch can be obtained by calling the AHCCCS Help Desk (602) 417-4451
  • AHCCCS Online Website (www.azahcccs.gov)
  • AHCCCS IVR (602) 417-7200/(800) 331-5090

PCP Assignment may be verified through:

  • Our secure provider portal (provider.azcompletehealth.com)
    • Registration and password required
  • Our Provider Customer Service Center (866) 796-0542 (when calling, use the prompt for providers)
    • Three pieces of identifying information, such as member ID number, date of birth and address are requested

ADDITIONAL INFORMATION

If you have questions regarding the information contained in this update, please feel free to contact our Provider Customer Service Center at (866) 796-0542. If you need your Provider Engagement Specialist contact information for your assigned Provider Engagement Specialist, please email us at: AzCHProviderEngagement@azcompletehealth.com.