Secure Provider Portal Update
Date: 08/15/21
Arizona Complete Health is upgrading our Secure Provider Portal. There will not be any visual changes to the portal, but after the upgrade, users will need to clear their cache in order to log on to the portal. Below are the dates of the upgrade for each line of business:
Line of Business | Upgrade Date | Date to Clear Cache |
|---|---|---|
Allwell (Medicare) | 8/30/2021 | 8/31/2021 |
Ambetter (Marketplace) | 9/1/2021 | 9/2/2021 |
AzCH-Complete Care Plan (Medicaid) | 9/1/2021 | 9/2/2021 |
Instructions on how to clear your cache:
- Chrome: https://clear-my-cache.com/windows/google-chrome.html.
- Edge: https://clear-my-cache.com/en/windows/microsoft-edge.html.
- Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache.
There may be a brief downtime after 6pm MST on the days listed above as the portal is being migrated. Downtime should be very brief and can be resolved with a quick screen refresh.
ADDITIONAL INFORMATION
If you have questions regarding the information contained in this update, please feel free to contact our Provider Customer Service center at 1-866-796-0542 or your Provider Engagement Specialist. If you need your assigned Provider Engagement Specialist’s contact information, please email us at AzCHProviderEngagement@azcompletehealth.com.