Changes to the Secure Provider Portal

Date: 11/03/22

Arizona Complete Health and Care1st values our relationship with our provider partners and believes a key component of meeting your needs is our Secure Provider Portal.  The portal enables providers and staff to conduct business with Arizona Complete Health and Care1st from the convenience of their computer seamlessly and in real time.

Effective Immediately:

In an effort to ensure the safety and integrity of patient data, Arizona Complete Health and Care1st must verify and assign an Account Manager to manage each Tax ID’s (TIN) Secure Portal Account. The account manager will be responsible for approving other users requesting access to the same TIN.  To assign an Account Manager or to address any questions regarding your secure portal account, please contact:

            Arizona Complete Health                   Care1st Health Plan AZ

            Provider Services                               Network Management

            1-888-788-4408                                  1-866-560-4042 (Options 5, 7)

What is an Account Manager?

Account Manager is a role within the Secure Portal that is assigned to the primary contact within your practice. The purpose of this role is to help us maintain the safety and integrity of patient data.

The Account Manager is responsible for day-to-day support of all Secure Portal user accounts that are registered under the same TIN. These responsibilities include:

• Approving access for new Secure Portal users

• Assigning permissions for users based on their job responsibilities

• Regularly adjusting the permissions of users whose roles may have changed

• Terminating users who no longer work at the practice

If you have questions, please contact your Provider Engagement Specialist. If you need your assigned Provider Engagement Specialist’s contact information, please email us at AzCHProviderEngagement@azcompletehealth.com for Arizona Complete Health and SM_AZ_PNO@care1staz.com  for Care1st.